Lufthansa InTouch, based in the bustling Cape Town City Centre, serves as a hub of aviation expertise and customer service excellence in South Africa. This esteemed aviation consulting firm is part of the renowned Lufthansa Group, dedicated to delivering unparalleled service tailored to meet the diverse needs of travelers worldwide.

At Lufthansa InTouch, a skilled and diverse team of Air Travel Consultants is committed to making each customer’s journey as smooth and enjoyable as possible. They provide a range of services that encompass everything from booking assistance to guidance on flight changes, all while ensuring a personal touch. Their local presence allows them to cater to the specific needs of South African customers while being supported by a global network of industry professionals.

“I enjoy working with my international team and making customers happy as part of my daily work!” – Vanessa Dittmann, Customer Service Consultant

The organization prides itself on fostering an inclusive environment, drawing talent from around the globe. This diversity not only enriches the workplace but also enhances the customer experience, as clients frequently appreciate speaking with representatives who understand their unique cultural contexts.

Ranked highly for employee satisfaction and service quality, Lufthansa InTouch has garnered praise for its strong international team spirit. Their advanced communication tools facilitate smooth collaboration, ensuring that every team member is aligned and focused on providing outstanding customer care.

Whether someone is looking to book a dream vacation or needing support for an unexpected travel issue, Lufthansa InTouch stands ready to assist. With a commitment to operational excellence, travelers can feel confident their needs will be addressed with the professionalism and care synonymous with the Lufthansa brand.